FAQ Center

Updated on: 12/15/21

Here are some of the most Frequently Asked Questions, both patrons and creators.

If you have a question that is not answered here please reach out to us so we may answer you.

contact@faeholm.com

Disclaimer to all users: This platform was created for artisans, creators, and instructors who find it hard to fulfill their potential in their specific passions. Most of this has to do with the fact that our paths may and are seen as scams, high risk, or just not fitting into the social standards. So, as a user, with continued use of this website you will accept all responsibility of misusing elements of this website and understanding the following; 

Always seek the guidance of your doctor or other qualified health professionals with any questions you may have regarding your health or any medical conditions. Never disregard this advice from a medical professional, or delay in seeking it because of anything on this website. Spiritual healing and energy work/ products are not a substitute for modernized traditional medical treatment or psychotherapy. 

This website and all associated shops do NOT claim to diagnose, treat, cure, or subdue any conditions. It is you, the user’s responsibility to seek the professional medical advice in all instances.

Patron questions

Most common questions that have been asked. Please reach out if you have any that are not on this list. 

Yes, you may. Although we strongly request you make a user account if you enjoy the site. This way you will be able to follow shops you enjoy most to receive notifications and updates on them. You will also be able to create a wish list, so you will never lose track of your favorite treasures.


The easiest way to know at a quick glance, on any page look at the URL and see if the lock icon is closed. This means it is locked, and you can even click that lock icon to find the information. Another way is to know the site is HTTPS not HTTP, which ours is. 

If you are on your mobile then the lock should be green, this will let you know it is secure.


At the moment there are two payment options to use. The first one is PayPal; this one will take you to your PayPal account where you sign in and then finish your check out. The other one is Stripe, this option is for those who wish to use a credit card, or debit. All major cards should be accepted using the latter option.


Since there are many different types of vendors and processing times, we strongly suggest you look at the shop’s policies on their shop pages. Usually there is a tab on the shop labeled as shipping policy, along with it stating on the product page under store policies.

I know most of the guests that are drawn to our site may know that these claims are not there to take over any medical advice. The artisans all agree that you should always take the advice your doctor(s) give you. However, many of us believe in the power of our craft and of the materials. We are crafting these products so they may aid you more with the advice given to you by your doctor. These products may not be approved by the FDA or other third-party companies, they are meant to be used for entertainment

We know there are many ways to be scammed in the spiritual world. As sad as that is, we want to let you know that there is vetting all artisans, teachers, and users. This site was designed to be a safe spot for all spiritual paths, and not worrying about such things are meant to be part of that. If you feel like there is someone who is trying to scam you or other, please reach out so I can investigate.

Artisan & Creator questions

Most common questions that have been asked. Please reach out if you have any that are not on this list. 

We strive to be the best for our creators, along with giving you the choice to choose what works best for your business. The default membership, which maybe the best to start with is called the Fae Membership. This is what we call the “free” type. As you can set up and list 30 products for free, then when you make a sale our transaction fee is 10%. That transaction fee covers your processing fee, and the contribution to the charity you choose. You may upgrade to a monthly membership whenever it is best for you.


Monthly memberships;

Pixie – $5 p/ month
Phoenix – $20 p/ month
Dragon – $200 p/ year

Although, many of the products may have a magickal or mystical feel we do not discriminate. We want to give support to all small, handcrafted businesses, and if you want to create a collection specifically for this site we fully support you. The preference of the product being about 75% handcrafted by you is not exclusive, we understand there are times where you will use a third-party for creations.

Fanfare is an amazing art, although we do not approve artisans selling commercial products, they do not have a
license.


 

Click this button right next to this box where it says register. You will always have access to click the “Sell on FaeHolm” button at the top of the site. There are so many buttons throughout the platform now to register.


 

Once you are approved as an artisan and follow the steps which should lead you to sign on, you may click the artisan dashboard. Once on there you can hit settings and shop. It will walk you through what type of information you will need, sizes of pixels needed for the photos. There is a how to guide in the knowledgebase tab that is on the top right hand of your dashboard in the shape of a book. 

* Hint- the knowlagebase is always growing and improving as we go, please to keep checking it out. You may always reach out if your questions and concerns are not answered in there. * 

When you create a product listing, you may create a category to fit your product.

It will be subject to approval, and if it is not applicable it may be deleted. However, your product will be added to all the categories that do apply.

At this moment there are two ways to receive your payment. One is through PayPal, and the other one is Stripe. You will be able to choose which one you prefer in your settings under payment. On average it may take up to 3 business days, after the first payment which might take longer.

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