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FAQ

Need help?

Here are some of the most Frequently Asked Questions. If you have a question that is not answered here please reach out to us so we may answer you.

Email us at contact@faeholm

Guests

Yes you may. Although we strongly request you make a user account if you enjoy the site. This way you will be able to follow shops you enjoy most to receive notifications and updates on them. You will also be able to create a wish list, so you will never lose track of your favorite treasures.

The easiest way for you to know at a quick glance, on any page. It is when you look at the site address that there is a lock icon and it is locked. If you hit that lock you can look at the site information if it says the connection is secure than it is. Another quick way is to look at the URL address as long as it has https and not http it is secure. If you are on your mobile the lock icon should be green.

At the moment there are two payment options to use. The first one is PayPal, this one will take you to your Pay-Pal account where you sign in and then finish your check out. The other one is Stripe, this option is for those who wish to use a credit card, or debit. All major card should be accepted using the latter option.

Since there are many different types of vendors and processing times, I strongly suggest you to look at the shop’s policies on their shop pages. Usually there is a tab on the shop labeled as shipping policy, along with it stating on the product page under store policies.

I know most of the guests that are drawn to our site may know that these claims are not there to take over any medical advice. The artisans all agree that you should always take the advice your doctor(s) give you. However many of us believe in the power of our craft and of the materials. We are crafting these products so they may aid you more with the advice given to you by your doctor. These products may not be approved by the FDA or other third party companies, they are meant to be used for entertainment.

We know that there is many works of the written word telling you that people who sell metaphysical items are scam artists. We know that they tell you that having palm or tarot reading is just a way to get money out of you. On behalf of the artisans and the team on FaeHolm I want to tell you that the artisans who offer these products and services are doing so with the best intentions. I personally vet the artisans when they register on this site, and I continue to monitor. However should an impostor artisan(s) make their way on to the site please reach out to use with any knowledge that they are. FaeHolm is not responsible with any altercations between guests and the artisans, but we will make an effort to moderate the conflict in the best for both parties.

Artisans

There’s a membership level that is perfect for you. You can choose between three tiers, ranging from 10% commission fee, $45 or $95 per month. Each of the monthly memberships offer you tons of features to help you grow your independent business off site.

Although, many of the products may have a magickal or mystical feel we do not discriminate. We want to give support to all small handcrafted businesses, and if you want to create a collection specifically for this site we fully support you. The preference of the product being about 75% handcrafted by you is not exclusive, we understand there are times where you will use a third-party for creations. Fanfare is an amazing art, although we do not approve artisans selling commercial products they do not have a licence.

When you believe you are ready to register as an artisan, please click the link “Sell on FaeHolm”. This link is located at the top left hand side of the site. Once you finish your registration and it has been approved you will receive an email on how to continue.

Once you are approved as an artisan and follow the steps which should lead you to sign on, you may click the artisan dashboard. Once on there you can hit settings and shop. It will walk you through what type of information you will need, sizes of pixels needed for the photos. There is a how to guide in the knowlagebase tab that is on the top right hand of your dashboard in the shape of a book.

When you create a product listing, you may create a category to fit your product. It will be subject to approval, and if it is not applicable it may be deleted.

At this moment there are two ways to receive your payment. One is through PayPal, and the other one is Stripe. You will be able to choose which one you prefer in your settings under payment. On average it may take up to 3 business days, after the first payment which might take longer.

Disclaimer to all: Always seek the guidance of your doctor or other qualified health professional with any questions you may have regarding your health or a medical condition. Never disregard the advice of a medical professional, or delay in seeking it because of something you have read on this website. Spiritual healing and energy work are not a substitute for traditional medical treatment or psychotherapy.

This business does NOT claim to diagnose, treat, cure, etc and it is the readers responsibility to seek professional medical advice in every instance.

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