Once your order is shipped, it cannot be cancelled. Customized products (free from defects) cannot be returned or exchanged. If you are dissatisfied with the performance of any of our products, please contact us via email [ mysticherbalcreations@gmail.com ] and we will be more than happy to discuss a method to solve the issue - including but not limited to : exchange, discounts even consultation to customize a product for your specific needs. The main concern is customer satisfaction, and we are happy to assist you in any way. If you are unsure if a product is right for you, contact us prior to ordering and we will suggest items to suit your needs. Contact us via email, or Direct Message through Facebook messenger to the Page "Misty's Mystic Herbal Creations - @mmhcreations" or on Instagram "mistysmysticherbal"