Orders must be cancelled 24 hours to prevent items from being shipped out. Orders are typically shipped out 1 to 3 business days unless the order is a special request. All special request orders will need to be cancelled within 3 business days of the date the order was placed. If item arrives broken, please provide proof item arrived broken with pictures in order to qualify for an exchange. If the customer is not fully satisfied with the item received, customer has the chance of contacting the store to request a special order of what they’d like and get an exchange. All returns will be at the customers expense unless item falls under the no refund policy. Items that fall under the no refund cannot and will not be returned unless it is a figure, home decor, or sculpture that somehow has broke during shipment. Once again, proof will need to be provided in order to qualify for a return at the stores expense and receive a proper exchange.