Red Convertible Tiara/Necklace
Already created and gathered items will take 1-3 days to be shipped. Due to the coronavirus pandemic, I am limiting the amount of times I visit the post office to send packages. Drop offs will be made twice weekly; days of the week will vary from month to month due to a changing work schedule and seasonal variation. If you are concerned, please feel free to reach out to me and I will update you personally.
Tracking will be provided whenever reasonable. Insurance will be included for any item above $50.
Delays due to the recent change in management and policies at the post office have effected shipping times. This is still by far the most reasonably priced way to send smaller packages. If you have a problem with the post office specifically in your area, please reach out to discuss alternative solutions.
Please note, I am very into "reduce, reuse, recycle" and will package items in repurposed materials whenever feasible. If this bothers you or you plan to gift an item, feel free to reach out to me about alternative options. I do have purchased items on hand to provide this service in many cases.
Shipping is not an exact science and buying online is different than in person. I do my very best to describe and accurately represent all items offered in my store and package them securely for transport.
Unfortunately, life is not perfect.
If your package is damaged in transport, please feel free to contact me so we can discuss an amicable solution. Depending on the damage, the post office may be responsible for compensation, or you may wish replacement. I aim to find a fair compromise and keep a good customer base.
If you feel your items were badly represented, again, please contact me. See my policies on returns and exchanges for further information.
Cancellation / Return / Exchange Policy
You may request cancellation of any pre-made orders that have not been posted/sent or custom work that has not been started.
You may return items for a refund within 60 days of my having sent them. Items must be in the same condition as they were received. I will refund upon safe receipt of the items, minus a 10% restock fee which covers original postage, processing fees, and relisting.
Custom work that contains very specific personal identifiers is not available for returns. (EG: names, dates, symbols) If you are unhappy with the result of your custom work, please contact me to discuss why and to find a fair compromise.
Please contact me directly if you have questions about exchanges. As many of my items are one of a kind, exchanges are not usually available and returns would need to be discussed.
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