Cancellation: Throughout the entire purchase process from Raven's Bits & Bobbles we do all we can to keep our customers in the loop of their purchase. Upon ordering you will receive a confirmation email both from Faeholm as well as a secondary confirmation email from our business email showing we have seen the order within 24 hours of the order being placed. Upon receiving that direct confirmation you will also receive an estimated shipping date that we will update once your products boxed and ready to ship (normally no more than 3-5 business days after placing the order). We ask that any cancellations be done at least 24 hours prior to the estimated shipping date we will email within 24 hours of product purchase.

Returns: Once an order has shipped we do not accept returns except for exchange.

Exchange: In the event of products being damaged/broken/incorrect we do allow for exchanges. Any products meeting this criteria must be pictured and those images sent to RavensBitsAndBobbles@gmail.com so we are able to see what issues occurred during shipping so we might correct the issues in the future. For wrong products shipped we ask that our customers ship back the incorrect product and we will get the proper product out to you as quickly as possible.