For non-custom and non-special orders, we accept returns or exchanges for an online purchase within 5 days of your received date. If 5 days have gone by since your package was received, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused/unworn and in the same condition that you received it. If the item contains a graded diamond(s) or gemstone(s), each certificate and all accompanying materials must be present and in original, unaltered condition to be eligible for return, exchange, or credit. Earrings that appear to have been worn are not returnable for sanitary reasons.

All sale items, engraved items and special order merchandise are considered final sale. Engraved items can not be returned or exchanged unless there is a product defect or engraving error. Merchandise that has been altered or sized may not be returned or exchanged. If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Refunds will be credited to the same form of payment in your original purchase. Please allow 30 days for the credit to appear on your billing statement. Please note that your original shipping and handling or other additional costs will not be refunded, unless you received a damaged, defective, or incorrect item.