Custom Ritual Oil

We do not offer returns or refunds for any reason. 

Exchanges may be offered should there be issues pertaining to the product, for example: the product is defective. 

Should you have any questions or concerns, you may contact us.
Prior to contacting us, please be sure to review our FAQ Page to see if your query has already been answered.
Our FAQ Page can be viewed here.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we can evaluate the issue and ensure that the matter is remedied. 

Helpful hints on how to determine if a product is defective or damaged:

• A defect is defined as any characteristic of a product which hinders its ability to be used for the purpose for which it was designed.
• An item is considered damaged when it can no longer be used as a result of an incident that had occurred which diminished its value, usefulness, or normal function. 

Exchanges
Exchanges may be offered in instances where the product is defective or damaged. For us to consider offering an exchange, please be sure to submit your inquiry for an exchange within seven (7) days of receipt (delivery of the order). Exchanges will not be offered if more than seven (7) days after receipt (delivery of the order) have passed. 

See below for our terms and conditions pertaining to exchanges.  

If/when submitting an inquiry for exchange:

• Contact us via our Contact Form.
• Provide a detailed description of the issue, including an attestation of the product being in the same condition as it was received.
• Provide pictorial evidence of the product, product packaging, and the parcel.
• Provide evidence of purchase (order invoice). 

Be advised, additional information or documentation may be requested, if deemed necessary, to conduct an adequate review of the matter. 

If, upon conclusion of our review, an exchange is offered, the purchaser is to return the goods at their own expense. 
Additionally, the purchaser is to provide us with the tracking information for the return upon shipping the parcel. 
Upon receipt of the goods to be exchanged, we will then parcel up and ship the new goods to the address on file for the original order. 

Requirements for consideration: 

• The inquiry for an exchange must be submitted within seven (7) days of receipt (delivery of the order).
• The inquiry for an exchange must be submitted by the purchaser (the individual who made the purchase). 
• The purchaser provides a detailed description of the issue, including an attestation of the product being in the same condition as it was received. (Note: The product must be in the same condition as it was received)
• The purchaser provides pictorial evidence of the product, product packaging, and the parcel.
• The purchaser provides evidence of purchase (order invoice). 
• The purchaser provides additional information/documentation timely, if such is requested. 

Be advised, we will not consider offering an exchange if the aforementioned requirements are not met. 

Important Note: We do not offer exchanges for jewelry due to sanitary reasons. 

Services
Services rendered, for example: procurement and divination services (such as tarot and oracle readings), are not eligible for return or refund for any reason. 

Gift Cards
Gift cards expire if not used within five (5) years of issuance.

Gift cards are not redeemable for cash. 

Gift cards are not eligible for return or refund. 

We are not responsible or liable for lost or stolen gift cards.